, India's most preferred backpacker hostel chain, is looking to create the "backpacker hostels" category in India with 1,000 locations in the next 5 years. Launched in 2015, The Hosteller has 28 locations across India and have served 350,000 travellers from all over the world so far.
"The key challenge we faced as a growing hostel chain was unanimous service and visibility across various hostels. This problem was magnified with early experienced staff and churn.
With Quoality we could standardize 95% of our delivery protocols including upsell and ancillary sales. Real Time in stay feedback helped us improve the guest experience, add value to every stay and drive more positive reviews online."