Running a successful hotel is not easy. Let’s get that thing straight!

Hospitality management and operations are complex, with many dependencies and interlocking parts. Hotel managers must excel at time management, context switching and problem-solving. from a dissatisfied guest to cleaning rooms, analyzing guest service requests, managing a plumbing emergency, interviewing a front desk manager candidate and reviewing the latest revenue management report.

During COVID-19, the role of a hotel operations manager and hotel staff in general has become even more complex with new health and safety guidelines. The complexity and importance of hotel operations are a common theme that can be seen everywhere.

Whether you’re new to the hospitality industry and want to learn something, or you’re a seasoned operator looking for an upgrade, here’s a list of everything you need to know about hotel operations into this one resource. Here is the breadth and depth of content we’ve created around running a hospitality business.

A General Managers Guide -

It can take years to develop enough muscle memory to know exactly what needs to be done to optimize hotel operations. To accelerate this learning, here’s a list of several of the in-depth guides that address specific aspects of hotel operations. Whatever your level of experience, you can find a guide that explains the ins and outs of hotel management in more detail.

Running a hotel not only requires a lot of teams, but also a good deal of strategy. It’s not enough to plan everyone out and try to keep things from falling apart. Rather, you should implement strategies that will incrementally improve your operations and allow your team to be more efficient (and happier) at work. These strategies not only improve employee satisfaction but also lead to a better guest experience throughout your property.
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Hotel Operations Software -

As a hotel manager, you must carefully design technology stacks that work for you and not the other way around. As always, it’s easier said than done. This guide to hotel operations software walks you through each category of hotel technology and provides key information on what to look for when evaluating potential vendors.

Hotel Manager’s Technology Cheatsheet -

As a hotel manager, you must carefully design technology stacks that work for you and not the other way around. As always, it’s easier said than done. This guide to hotel operations software walks you through each category of hotel technology and provides key information on what to look for when evaluating potential vendors.
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SWOT Analysis -

By analyzing your hotel’s strengths, weaknesses, opportunities and threats, you will gain a better understanding of your competitive position and the best strategies and tactics for your hotel. In this article, we look at examples of small businesses and conduct a SWOT analysis. for a hotel.

Kaizen at Your Hotel -

Another management strategy for your hotel is Kaizen, a Japanese management strategy that prioritizes small improvements, preferably those that can be implemented in a single day. The combined effect of many daily adjustments can result in significant improvements over time.
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Hotel Checklists -

Even if you hire the best people, you won’t get the best out of them if things are disorganized. Use checklists to avoid a disorganized and conflicting experience that frustrates and drives off your good employees. Learn about the psychology of checklists and the areas that can benefit the most.

And that’s about it! These were a few guidelines you could use in order to help manage our hotel business even better. The guidelines are for everyone related to the hospitality industry and we hope this helps!