Hotel Technology

How Is Smart Technology Changing the Hospitality Industry?

3 Minutes

Ciboni Vaz

How Is Smart Technology Changing the Hospitality Industry?

Ciboni Vaz
Published on

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The last couple of years has really had a major impact on both technology and the hospitality industry! In fact, it has affected all industries. But by far it has had the most devastating impact on the hospitality industry. Before the pandemic, “safe and hygienic” was a common phrase. How can this be put into practice now? Although it is now safe to say that hotels are now taking sanitation and hygiene practices very seriously.

Hoteliers do everything they can to ensure guest safety without compromising their comfort or convenience. For example, we are seeing a shift towards fully contactless hotel operations, which is likely to become more common in hotels. This phenomenon is possible with intelligent technology. Smart technology is changing everything! From the houses, we live in the way our cities are run. The hotel industry is no exception.

In many ways, the hospitality industry is at the forefront of smart business technology adoption. So How are smart technologies changing the hotel guest experience? Let’s take a look at some of the most impressive implementations of smart hotel technology in hotels today.

1. Smart Energy -

Smart thermostats and occupancy sensors can monitor and respond to fluctuations in occupancy. Similarly, intelligent energy management systems use sophisticated machine learning algorithms to continuously analyze historical thermodynamics, local weather patterns and peak loads to optimize energy consumption in real-time throughout the year.

Intelligent energy saving is not wild speculation. Intelligent energy management systems can reduce hotel energy costs by up to 20 percent and deliver some of the fastest payback times in the industry within 1 to 2 years. They can also significantly increase a hotel’s resale value.

2. Smart Guest Experiences -

No hotel can operate without guests, and because of this, hoteliers can expect intelligent technology to continue to shape guest experiences and expectations. It is used to automate guest interactions during their stay, reducing both friction and labor costs. In this way, intelligent technology will continue to enable hotels to predict and personalize different guest services based on past visits and aggregated guest data.

3. Smart Parking -

Hotels can now use smart sensors and hotel apps to allow guests to reserve parking spaces before their visit and assign their space upon arrival. This saves hotels the labor cost of manually managing parking inventory and offers guests a more seamless experience from the moment they step in.

4. Smart Engine OCR Tech -

Innovative hotels are already using OCR technology (optical character recognition) to enable mobile check-in. This allows guests to easily scan their ID card or passport with the Guest Mobile App for the hotel verification process. OCR technology gives guests the first impression of your hotel and attracts more loyal guests. Plus, hotel employees can use the time saved to improve the customer experience in other ways, further enhancing the guest’s stay.

5. Smart Room Service -

Smart occupancy sensors will help hotels send menu notifications to smartphones at optimal times when guests are in their rooms. These notifications can even include personalized suggestions based on previous orders. In fact, many grocery delivery apps already offer a similar experience and send push notifications. Heavy users at their preferred order times on their preferred days.

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