Product Update

Quoality’s Digital Authorization

5 Minutes

Akshay Dekate

Quoality’s Digital Authorization

Akshay Dekate
Published on

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Credit card authorization forms have been a staple in every hotelier's payment process, but the traditional PDF forms are now cutting it in the current digital world. Such methods not only fail to meet the PCI compliance standards but also expose the hotel industry to significant financial risks, including costly chargebacks and substantial penalties, which can range from $5,000 to $100,000 per month. As hoteliers, it's clear that a new approach is necessary to overcome these challenges.

Introducing Quoality Digital Authorization that dwells to address all these challenges faced by hoteliers. It streamlines and makes the payment process seamless for both the hotel and its guests, providing added security measures and enhanced guest experience. In this blog, we’ll learn more about the pain points of hoteliers regarding authorization and how Quoality addresses multiple facets of financial operations in the hotel industry.

Current issues with the hotel credit card authorization

The traditional payment processes of the hotel industry are fraught with challenges, magnified by the reliance on paper-based authorization forms. These outdated methods not only hinder operational efficiency but also expose hoteliers to the risk of non-compliance fines that can escalate up to $5,000. Such penalties underscore the urgent need for a transition to more secure and modern payment solutions. Some additional issues include -

  • Verification of Sufficient Funds: Hotels use authorizations to verify if a guest’s account holds enough funds for their stay and additional services. While this process protects the hotel's interests, it often proves to be insignificant and prone to inaccuracies.
  • Handling Security Deposits: Hotels commonly block a security amount on guests' credit cards to account for potential damages during the stay. This practice, if not managed with care, can lead to disputes and erode trust between the hotel and its guests.
  • Data Security Concerns: Conventional credit card authorization forms are riddled with security gaps. The sensitive information of guests is left exposed, increasing the risk of data breaches and misuse. In an era where data protection is paramount, these methods need to be revised.
  • Lengthy and Error-Prone Processes: The process of obtaining credit card authorization is often protracted and reliant on the guest's responsiveness. This method involves multiple steps and manual data entry, leading to prolonged wait times and heightened possibilities of errors or miscommunication.
  • Vulnerability to Fraud and Mistakes: The traditional approach significantly opens the door to fraudulent activities. Guests might unintentionally or deliberately provide inaccurate information, jeopardizing the hotel's revenue and leading to potential conflicts.
  • Operational Burdens: Managing stacks of paperwork filled with sensitive credit card information is a daunting and inefficient task for any hotel. This complexity is exacerbated in instances of disputes or chargebacks, where tracing and verifying documents becomes an arduous process.
  • Compliance Challenges: With the implementation of new PCI regulations, adherence has become more critical than ever. Non-compliance can lead to hefty penalties, compelling hoteliers to reevaluate their payment methods.

In short, while traditional credit card authorizations were once standard, the complexities and vulnerabilities they introduce have become increasingly hard to ignore. The industry is in dire need of a modern, efficient, and secure alternative to address these pressing issues.

Know how Quoality's Digital Authorization can save your hotel from chargebacks
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What is Quoality Digital Authorization? 

In the dynamic landscape of the hotel industry, the emergence of Quoality Digital Authorization marks a significant leap forward. This system is designed to address the nuanced challenges of traditional payment processes, introducing a wave of efficiency and security that aligns with the contemporary needs of the hospitality sector.

  • Seamless Payment Processing: At its core, Quoality Digital Authorization revolutionizes the way payments are processed in hotels. By adopting a digital-first approach, it eliminates the cumbersome steps involved in manual authorizations. This modern system seamlessly verifies guest payments, ensuring that the financial transactions are smooth and error-free.
  • Enhanced Security Measures: One of the standout features of Quoality’s system is its commitment to security. With advanced encryption and data protection protocols, it significantly reduces the risk of data breaches and credit card fraud. This is crucial in an era where safeguarding guest information is not just a necessity but a mandate.
  • Improved Guest Experience: The guest experience is paramount in hospitality, and Quoality Digital Authorization is engineered with this in mind. By simplifying the payment process, it allows guests to enjoy their stay without the hassle of complex payment procedures. This streamlined experience not only enhances guest satisfaction but also fosters trust and loyalty.
  • Compliance and Reliability: Navigating the maze of financial regulations can be daunting. Quoality’s system ensures compliance with prevailing financial standards, offering peace of mind to hoteliers. Its reliability extends to handling chargebacks and disputes, providing robust support with necessary documentation and data.
  • Real-time Processing: In today’s fast-paced world, real-time updates are invaluable. Quoality’s platform offers immediate transactional updates, keeping both hoteliers and guests informed. This transparency is critical in building a trustworthy relationship between the hotel and its patrons.

In short, Quoality Digital Authorization is more than a payment processing tool; it’s an integrated solution that addresses multiple facets of financial operations in the hotel industry. By enhancing security, streamlining processes, and prioritizing the guest experience, it stands as a testament to the evolution of hotel payment systems.

 How does it work? 

  • Generating a Secure Link: Once a guest confirms their reservation, hoteliers can tap into Quoality’s Digital Authorization. The result? A tailor-made, highly secure omni-channel link for payment is crafted  The consumers can choose to pay through varied payment methods as per their convenience making the entire process hassle-free.
  • Effortless Automated Follow-ups: In instances where payments don't get completed instantly, there's no cause for alarm. The system leaps into action, initiating follow-ups, thereby alleviating hotel staff from the tedious task of manual reminders.
  • Staying Connected Through Multi-Channel Notifications: Staying informed is pivotal. Guests are seamlessly updated about their payment status through an array of channels, be it SMS, WhatsApp, or Email. A transparent communication line ensures guests remain in the loop, feeling valued and informed.
  • Reducing unforeseen Cancellations: The age-old adage, "prevention is better than cure," rings true here. By streamlining the payment process and ensuring clarity, the likelihood of cancellations is reduced. 
  • Crafting Enduring Guest Relations: Beyond the mere transactional aspect, there's a deeper human connection at play. A smooth and efficient payment system is more than just about revenue; it's about establishing a foundation of trust with guests. When guests know their payments are handled securely and efficiently, they're more inclined to return and recommend the hotel to peers.

Quoality’s Digital Authorization isn't just a tool; it's a transformative solution for the hotel industry, bridging gaps and solidifying trust. For hoteliers keen on upgrading their payment processes and enhancing guest relations, taking the leap with Quoality’s Digital Authorization is the way forward.


In an era of rapid digital transformation, Quoality Digital Authorization emerges as an array of innovations for the hotel industry. It transcends traditional payment processes, offering a blend of security, efficiency, and guest-centric operations. 

Quoality not only streamlines financial transactions but also elevates the overall guest experience. As hotels continuously strive to offer unparalleled service, embracing Quoality's solution is a step toward future-proofing their operations. Book a demo now!

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