Create a lasting impression with Guest journey automation
Deliver a seamless guest experience with messaging that connect across whatsapp, email, SMS & web.
done Connect with your guests on their preferred platforms like WhatsApp, Email, SMS & elevate your hotel guest experience journey. Personalize each guest journey to deliver a 5-star experience even before they arrive.
done Use cases:
- Share booking details & property policies
- Facilitate contactless check-in
- Automate pending payment collection
- Upsell pre-arrival ancillary services
done Stay on top of your guests' sentiments with real-time in-stay feedback, ensuring a consistent & exceptional experience around the clock. Our platform enables you to capture guest feedback, allowing you to address any concerns promptly & provide personalized attention.
done Use cases:
- Upsell ancillary services
- Collect in-stay feedbacks
- Track guest sentiment
- Run promos & offers
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done Take the hassle out of review collection & boost your review scores across platforms like Google, Tripadvisor, & OTAs. Personalise the process to encourage more completed reviews while ensuring a higher volume of reviews & ultimately enhancing your hotel's online reputation.
done Use cases:
- Self checkout with payment automation
- Drive online reviews posting
- Automate guest invoicing
- Cross-sell & upsell post checkout services
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done Achieve performance excellence with built-in analytics & insights dashboard. Monitor key metrics, track performance trends, & gain valuable insights into your hotel operations. Stay informed, stay ahead, & stand out from your competition.
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done Enhance guest convenience & accessibility, enabling them to access hotel services, make requests, & explore offerings easily, all through their own device.
Results you can measure
3x
1.8x
35%
Let's hear from some of our customers
The key challenge we faced as a growing hostel chain was unanimous service & visibility across various hostels. With Quoality we could standardize 95% of our delivery protocols including upsell & ancillary sales. Real Time in stay feedback helped us improve the guest experience, add value to every stay and drive more positive reviews online.
Pranav Dangi
We at Pachar Group partnered with Quoality to serve each customer the way we would do with guests at our home, understand their unique needs, and ensure they are well taken care of. Quoality gives us the ability to monitor the success of each stay and make it memorable.
Kunwar Rajendra Singh
Common questions when considering Quoality Guest Journey Automation
The guest journey refers to the experience you guest have with your hotel from the point they make a booking with your hotel. The guest journey is divided into 3 parts: pre check-in, during stay, and post check out. Every hotel needs to plan a guest journey to ensure the type of experience they want to deliver to their guests.
Guest journey automation helps cater personalized guest experiences by saving up on time and efforts by entirely automating operations.
Quoality digital guest journey helps ease up on time and efforts required by your business to deliver the right guest experience through our guest experience automation tools.
Quoality hotel guest journey can massively help your business save time on operations by upto 45 hours every month.
Yes. You can integrate Quoality guest journey with your PMS. Receive and manage all the required data of your guests throughout their journey.
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
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Customer success that goes all the way
Your own dedicated Business Advisor makes sure you're using all the powerful tools in Quoality to smash your business goals.
Our customer success team is on call 24x7
You and your team can keep learning through our extensive blogs platform Quoality Academy.
